Certfocus & Industry News

Welcome to CertFocus & Industry News. CertFocus is the service and compliance leader in SaaS-based Certificate of Insurance tracking and related document management to the Fortune 500 and leading public sector community. Along with our commitment to provide the industry’s highest levels of service and compliance in Certificate of Insurance tracking, we also want to provide you with valuable news and happenings content. Please visit our newsroom as frequently as you like to access relevant industry news, to find out where CertFocus will be exhibiting, and to see what events we are sponsoring.

CertFocus: Exceeding Customer Expectations Every Single Day

Posted by marketing@certfocus.com on July 21, 2017

CertFocus: Delivering the Industry's Highest Compliance from CertFocus on Vimeo.

CertFocus provides the industry’s most robust and effective customer service platform. When you do that consistently, word gets around. Samantha Grace, CertFocus Construction Account Manager, explains that CertFocus offers the experience and the technology to show clients clearly where they are with insurance compliance and bring them to a higher level.

One CertFocus customer was being told by another provider that they were at 60% compliance. CertFocus onboarded that client and brought them to over 90% in under 90 days. Another customer had less than 16% of all their vendors in compliance. Within 10 months, CertFocus brought them to 97% compliance.
Customer service means doing everything in our power to fix your issue as if it were ours.

We can build a program around your needs, and get a little creative. This flexibility gives us the ability to serve clients in all different fields. CertFocus is not just meeting, but exceeding, customer expectations every single day in SaaS-based Certificate of Insurance. We don’t just track COIs. We solve problems.

To learn more, please enjoy this video.