Picola Johnson has been doing risk management for 17 years. She explains her firm relies on tenants to maintain insurance, so the organization needs to make sure that these tenants are in compliance. Ultimately, the value of the business is in its property. Vendor compliance, and making sure that all of its property is well-insured, is a very important part of her business’s risk management process as a whole.
Johnson’s firm made the decision to outsource their compliance process, and wanted people with technical knowledge of insurance actually handling compliance. Since they’ve gone with CertFocus, they’ve noticed their insurance compliance has increased significantly, compared to when they were handling it in-house. CertFocus, she says, is an invaluable part of their program. With a 99% customer retention rate, CertFocus offers a compliance rate of over 90% COI, the highest in the industry. To learn more, please enjoy the video.